This policy explains how Ai4u Limited (“we”, “us”) handles information when you use our mobile app AI Label Remover (the “App”) on iOS or Android, or contact us about it. It covers the App only. Our website, emokee.org, has its own privacy policy.
In short
- The App works without an account. We never ask for your name, email address or a login.
- Files you process are handled entirely on your device. They are never uploaded to us or to anyone else.
- The App contains no advertising and no analytics, tracking or crash-reporting SDKs. We cannot see what you do in it.
- Purchases are handled by the Apple App Store and Google Play. We never see your payment details.
Information we handle
Files you process
- What the App reads. The App reads the files you select in order to show you the metadata embedded in them and to write a copy without it. Embedded metadata can include personal information placed there by your device or software, such as location, device identifiers, timestamps, names and content credentials. The App displays this information to you; it does not store it, index it or send it anywhere.
- Where processing happens. Reading, display and removal all take place on your device. The App has no server component and makes no network requests involving your files or their contents.
- Output. The App writes its output as a new file to the location you choose on your device. It does not modify or delete the file you selected. If you share an output file, it goes only to the app or person you pick, under their terms.
Purchases
Subscriptions are processed by the Apple App Store or Google Play. To unlock Pro features we receive only a purchase or receipt identifier from the store — never your name, card number or billing address.
Device permissions
The App may ask for access to your photo library or media files, to read the files you select and to save output. Permissions are requested only when the action you take needs them, and you can withdraw them at any time in your device settings. The App does not use your device’s location services; any location it shows you comes only from inside the files you select.
Support
If you contact us, we receive the information you choose to share (such as your email address) and the content of your message. If you attach a file to a support request, it may contain embedded metadata; we use it only to help you and delete it when the request is closed.
Diagnostics from the stores
If you have chosen in your device settings to share diagnostics with developers, Apple or Google may provide us with aggregated crash statistics. These contain no files, metadata or personal identifiers.
The App does not collect or store account details, contact lists, location, advertising identifiers, usage analytics, or any record of the files you process. Because no identifiers are collected, we cannot link App usage to you.
How we use information
- To verify purchases and unlock Pro features on your device.
- To respond to support requests.
- To keep the App secure, fix problems, and meet legal and accounting obligations.
We do not sell personal information, and we do not use it for advertising or profiling.
Who we share it with
We share information only with the providers needed to run the App, and only what they need:
- Apple and Google, which process payments and manage subscriptions under their own privacy policies.
- Email and hosting providers that store support correspondence.
- Authorities or other parties where the law requires it.
No ad networks, data brokers or analytics companies receive anything from us.
Retention
- Files and metadata. We store nothing on our servers. Everything stays on your device and is removed when you delete it, clear the App’s data or uninstall the App.
- Purchases. Purchase records are kept by Apple or Google under their own policies.
- Support. We keep correspondence for as long as needed to handle your request and to meet legal or accounting obligations, then delete it.
Security
Your files never leave your device through the App. Communication with the app stores for purchase verification is encrypted. No system is perfectly secure, but keeping your data on your device is the strongest protection we can offer.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict its processing, and to complain to a data-protection authority. Because the App stores no personal data with us, most requests are satisfied by clearing the App’s data or deleting the App. For anything else, write to [email protected] and we will respond.
International transfers
We are based in Hong Kong and Shanghai. Apple, Google and our email and hosting providers may process data in other countries under their own safeguards.
Children
The App is not directed at children under 13, and we do not knowingly collect information from them. If you believe a child has given us personal information, contact us and we will delete it.
Changes
If this policy changes, we will post the updated version on this page with a new effective date. For material changes, we will also let you know in the App.
Contact
Ai4u Limited, Hong Kong. Questions about this policy: [email protected]. See also the App’s terms of service.