Need a hand with Handwriting to Text? Write to [email protected] and a person on the team will get back to you. The answers below cover the questions we hear most often.
Contact us
Email [email protected]. To help us answer quickly, please include:
- Your device model and operating-system version (for example iPhone 15, iOS 18.1, or Pixel 8, Android 15).
- The App version, shown at the bottom of the App’s settings screen.
- The language you were scanning and what happened, step by step.
- If you are comfortable sharing it, a photo of the page that gave a poor result. We use it only to help you and delete it when your request is closed.
Getting a better result
- Light and flatness matter most. Scan in even light without shadows across the page, and keep the page as flat as you can.
- Fill the frame. Move closer so the handwriting fills the photo, then straighten and crop before recognising.
- Pick the right language. Recognition is tuned per language. If the result looks like the wrong alphabet, switch the language and scan again.
- One page at a time. A single page per scan recognises more reliably than a two-page spread.
Common questions
Does the App need an internet connection?
No. Handwriting recognition runs entirely on your device. Nothing you scan is uploaded, and the App works offline.
Where are my scans stored?
On your device only. We have no server that receives your images or text. Deleting a scan in the App, clearing the App’s data or uninstalling the App removes it completely.
The camera or photo picker does not open.
The App needs permission to use the camera or to read your photo library. Open your device’s Settings, find Handwriting to Text, and allow Camera and Photos. On Android the entries are Camera and Photos and videos.
I bought something and it is not unlocked.
Open the App’s settings and tap Restore purchases while signed in to the same App Store or Google Play account you bought with. Purchases do not transfer between the App Store and Google Play.
How do I cancel a subscription or request a refund?
Subscriptions are managed by Apple or Google. Cancel in your App Store or Google Play subscription settings; deleting the App does not cancel. Refunds are also handled by the store you bought from. If you get stuck, email us and we will point you to the right place.
How do I delete my data?
Because the App keeps everything on your device and has no account, deleting the App removes all of your data. If you have emailed us, you can also ask us to delete that correspondence.
Policies
How the App handles information is described in the privacy policy; the terms of service cover licensing and purchases.